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Policies and Terms

Missed Appointment Policy

Our goal is to provide world class veterinary medical care in a timely manner. When you book your appointment, you have reserved a treatment room, the doctor’s time, and the time of our licensed veterinary medical staff specifically for the treatment of your pet. A missed appointment is when you fail to show up for your scheduled appointment without a phone call, or cancel without at least 24-hours’ notice.

There will be a $41.50 charge if you do not show up for your scheduled appointment and have not called the hospital with a 24-hour notice to cancel. We will send a link for payment or place this charge on your account. This will need to be paid prior to booking future appointments. If this happens more than 3 times in a six-month period you may be asked to pre pay for future appointments.